Shipping Policy — Fedaxo

Last updated:12/02/2025

Thank you for shopping with Fedaxo. This Shipping Policy explains how we process, ship, and deliver your orders across the UAE and other regions we serve.

1. Order Processing Time

• Orders are typically processed within 1–4 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email/SMS once your order has been processed and shipped.

2. Shipping Methods & Delivery Times

Delivery times are estimates and may vary depending on your location, product availability, and courier delays outside our control.

3. Shipping Coverage

We currently ship to:

• All seven Emirates of the UAE

• USA | Canada | European Country | Gulf Country

If your delivery address falls outside our standard coverage area, our team will contact you with alternative options.

4. Shipping Costs

• Shipping costs are calculated at checkout based on your delivery method and order total.

• Free standard shipping applies automatically to orders over 200 AED.

• Express delivery incurs a flat fee of 15 AED regardless of order size.

5. Order Tracking

Once your order ships, you will receive a tracking link via email/SMS so you can follow your delivery status in real time. You can also check order status anytime via Track Order on our website.

6. Delayed or Missing Orders

If your order hasn’t arrived within the estimated delivery window:

1. Check your tracking link for the latest status.

2. Contact our support team at [insert support email/phone] with your order number.

3. We will investigate with our courier partner and resolve the issue promptly — including reshipment or refund where appropriate.

7. Incorrect Address / Failed Delivery

Please double-check your shipping address at checkout. Fedaxo is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. If a delivery attempt fails, our courier will typically attempt redelivery or leave instructions for pickup, depending on the courier’s policy.

8. Cash on Delivery (COD)

For orders placed with Cash on Delivery, please ensure the exact amount is ready at the time of delivery. Our courier partners may not always be able to provide change.

9. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging so we can arrange a replacement or refund. See our Returns Policy for full details.

10. Contact Us

For any shipping-related questions, reach out to us:

• Email: contact@fedaxo.com

• Phone: +971 521468647

• WhatsApp: +971588398168

This policy may be updated periodically to reflect changes in our shipping practices. Please review it occasionally for the latest information.

Note: This is a general template. We recommend having it reviewed by a legal professional familiar with UAE e-commerce regulations before publishing to ensure it fully reflects your actual courier agreements and complies with local consumer protection law.