سياسة الاسترجاع
We want you to love what you buy. If something isn't right, we're here to help make the return process simple and clear.
Your Satisfaction Matters
Please review the information below to understand our return window, eligible items, refunds, cancellations, and how to contact our support team.
Return Window
Returns are accepted within 7 days from delivery. Items must be unused and remain in their original packaging.
Items Not Eligible
- Final sale or clearance items
- Opened personal care items
- Custom orders
- Gift cards
Damaged or Wrong Item?
Contact us within 48 hours with your order number and photos of the item and packaging. We'll arrange a replacement or refund at no additional cost.
Change of Mind
Contact us to start a return. Return shipping is covered by Fedaxo for faulty items. For change-of-mind returns, return shipping is paid by the customer.
Refunds
Refunds are processed within 5–7 business days after we receive the returned item.
Refunds are sent to the original payment method, or by bank transfer/store credit for COD orders.
Cancellations
Orders can be cancelled free of charge before shipping. Once an order has shipped, please use the return process described above.
Need Help With a Return?
Our support team is here to help you with your return or refund.